Refund & Return Policy – Clochi.com
Last Updated: [14/11/2025]
Thank you for shopping at Clochi.com!
We want you to love every purchase. If something isn’t right, we’re here to help.
Please read our Refund & Return Policy carefully.
1. Eligibility for Replace
You may request a return within [7] days of receiving your order .
To be eligible, items must be:
Unworn and unused
Unwashed and unaltered
In original packaging
With all tags, labels, and accessories attached
Non- Replaceable items include:
Innerwear, swimwear, socks, or hygiene-sensitive items
Discounted / Clearance / Final sale items
Gift cards
Customized or personalized products
2. Replace Process
To initiate a return:
Email us at [contact@clochi.com] with your order number and reason for return
Our team will review your request and send you approval instructions
Once approved, ship the item to the address provided
After inspection, we will process your refund, exchange, or store credit as requested
Important: Items sent back to us without prior return approval will not be accepted.
3. Replace Shipping Costs
Customer-paid returns: Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
Defective / wrong item: Clochi.com will cover or reimburse return shipping after verification.
4. Exchanges
We offer exchanges for:
Different size
Different color
Replacement for defective/damaged items
If the desired item is unavailable, we will issue a refund or store credit.
5. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Provide photos/videos showing the issue
We will arrange a replacement or full refund at no extra cost
6. Order Cancellation
Before Shipping
You may cancel an order within 12 hours of placing it, as long as it has not been shipped.
After Shipping
Once shipped, orders cannot be canceled. You may initiate a return after receiving the product.
7. Lost or Stolen Packages
Clochi.com is not responsible for:
Packages marked as delivered but not received
Lost parcels due to incorrect address provided by the customer
However, we will assist you in filing a claim with the courier partner.
8. Contact Us
For returns, refunds, or questions, contact:
Clochi.com – Returns Department
Email: [contact@clochi.com]
We’re here to help and ensure you have a smooth shopping experience.
9. Important
For returns, replace record video.